Frequently Asked Questions
Everything you need to know about our artisanal mill products and shipping.
How should I store my stone-ground flours and mixes?
To preserve freshness and natural oils, we recommend storing our stone-ground products in a cool, dry place. For extended shelf life, keep them in an airtight container in your refrigerator or freezer.
What is the typical shipping time for food orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3 to 7 business days to arrive at your door.
Do you offer international shipping?
Currently, The Old Mill Shop Online only ships within the United States and its territories to ensure the quality and safety of our food products during transit.
Can I return food items if I change my mind?
Due to food safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an error, please contact our customer service team immediately for a replacement or refund.
Are your products nut-free or allergen-friendly?
While we maintain strict cleaning protocols, our products are processed in a facility that also handles wheat, corn, and occasionally soy. Please check individual product labels for specific allergen warnings.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor its progress.