Returns & Exchanges
At The Old Mill Shop Online, we take pride in the quality of our artisanal food products; if your order arrives damaged or does not meet your expectations, we are committed to making it right. Due to the perishable nature of our products, please contact us within 14 days of delivery for a full refund or replacement.
Contact Our Team
Email our customer support within 14 days of receiving your order, providing your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit or quality concerns, please attach clear photographs of the product and packaging to help us process your claim.
Review and Approval
Our team will review your request within 48 hours; once approved, we will provide instructions for a return shipment or confirm your replacement order.
Receive Refund or Replacement
Once processed, a refund will be issued to your original payment method within 5-7 business days, or your replacement pantry items will be shipped at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing